英語(yǔ)口語(yǔ)超市常用口語(yǔ)：處理投訴

A: Can I help you?

A：您有事嗎?

B: Yes, we bought twenty electric heaters in your store three days ago. But now two of them are out of work.

B：是的。我們三天前在貴店購買(mǎi)了20臺電暖器，但現在有兩臺壞了。

A: Oh, I'm so sorry to hear that. Could you tell me the brand?

A：哦，非常抱歉聽(tīng)到這種情況。您能告訴我是什么品牌的嗎?

B: Yes, it's Caihong-150 Electric Heaters.

B：可以，是彩虹牌150型電暖器。

A: What's the matter?

A：什么毛病?

B: The problem is that it doesn't heat after we turn on electricity.

B：毛病出在我們通電后，電暖氣熱不起來(lái)。

A: Please bring the receipt and the warranty card with you. We'll be delighted to repair or replace them.

A：請您把發(fā)票和保修卡拿來(lái)，我們將很樂(lè )意為您修理或更換兩臺。